Client Manager

You’re dependable, thoughtful and increasingly autonomous, trusted to manage projects and relationships with confidence and care. You take real ownership of delivery, keeping things smooth, structured, and on brief. You think commercially and act proactively, balancing internal needs with client priorities. You’re growing into a strong partner who sees the bigger picture and helps others connect to it too. You bring energy, insight and a constant drive to do better – always reflecting JDO’s Promise & Belief in how you show up and support the work.

Client partnership Lead the day-to-day delivery across your accounts, managing timelines, tasks and expectations with clarity and care. You’re central to how clients experience JDO, balancing calm control with forward momentum. You help shape an environment where creative thinking can thrive because the foundations are solid.

Business growth Contribute to proposals and plans that speak clearly to client needs, with a strategic eye and creative understanding. You bring insight and thoughtfulness to every touchpoint, helping grow business organically by adding value beyond the brief.

Client relationship management Nurture trusted, warm and effective relationships with your direct client contacts. You manage expectations with integrity and openness: listening actively, responding thoughtfully and staying present even when things get complex.

Project management & operational excellence You’re across every detail of delivery, from timeline tracking and resource planning to status docs and contact reports. 
You don’t just chase; you connect the dots. You keep things tidy, timely and transparent 
so that creativity can move with freedom and focus.

Commercial acumen Own the financial tracking on your projects: keeping budgets, timelines and profitability in sync. You understand the numbers and use them to guide decisions. By protecting scope and staying alert to changes, you help ensure great work is delivered sustainably.

Team leadership & mentoring You lead by example, not by hierarchy but by action. You help create the conditions for your team to succeed: by being clear, reliable and inclusive. You share your learnings, bring calm under pressure and model what ‘on it’ looks like.

You will:

• Build and maintain project budget sheets

• Manage project finances against approved scopes and budgets

• Run small tactical projects autonomously, being responsible for brief and phase facts writing 

• Monitor project profitability and identify risks early

• Coordinate resourcing requirements across disciplines

• Manage project delivery against agreed timelines

• Support proposal drafting and scope development

• Lead day-to-day client communication

• Challenge scope creep and manage change requests

• Identify commercial risks and escalate appropriately

• Spot opportunities for account growth and additional work

• Support and coach Client Executives where relevant

• Build strong working relationships

• 3–5 years’ experience in a client service, account management or client partnership role
• At this level, we are looking for experience in managing brand and packaging projects.

What makes JDO special is how we work together. We value conviction without ego, generosity without fuss and craft that holds up in the detail. You’ll be encouraged to bring your point of view, ask better questions, learn from talented people around you and keep developing your voice.

Our promise to you is a career that matters: one where your talent is recognised, your growth is supported and your individuality is celebrated. We want people to do brilliant work, but not by becoming someone they are not.

We’re proud to have been named Creativepool’s Best Agency to Work For in both 2024 and 2025. That recognition matters to us because it reflects the kind of place we are building: high standards, real collaboration and a team that shows up for each other.

Alongside a competitive salary, we offer benefits that support rest, wellbeing, creativity and life outside work, including Fri-yays, where our studios close on the last Friday of most months, a day off on your birthday, end-of-year studio closure, an Employee Assistance Programme and a workplace nursery scheme to help with the cost of childcare.